Frequently asked questions
How will I receive my digital product?
Digital-product access or download instructions are provided through the delivery method configured for the purchased product. Please follow the instructions provided after checkout and in any order or download email you receive.
What file formats will I receive?
File formats vary by product. Depending on the resource, your purchase may contain formats such as PDF documents, spreadsheets, templates, worksheets, or other digital files. Always review the individual product description to see exactly what is included before purchasing.
Can I return a digital product?
Because digital products can be accessed or downloaded electronically, return and refund eligibility may differ from physical products. Please refer to the current Biz Planner HQ Refund Policy for the official terms that apply to your purchase.
How can I contact Biz Planner HQ?
Use the Contact page on the Biz Planner HQ website for product questions, order assistance, or technical support. When contacting support about an existing purchase, include your order number and the email address used during checkout so the order can be identified efficiently.